Terms of Service

Last updated: July 16, 2026

These Terms of Service (the “Terms”) govern access to and use of the Veriteos website at veriteos.com (the “Website”) and the enterprise software, hosted platform, analytics, documentation, and related services made available by Veriteos, Inc. (collectively, the “Services”).

These Terms are between Veriteos, Inc. (“Veriteos,” “we,” “us,” or “our”) and the person accessing or using the Services (“you”). If you use the Services for a company, healthcare organization, or other entity, you represent that you are authorized to use them for that organization, and “Customer” means that organization. If you accept these Terms on Customer’s behalf, you also represent that you have authority to bind Customer to them. You must be at least 18 years old to use the Services. If you do not agree to these Terms, do not access or use the Services.

1. Customer agreements control

Veriteos and a Customer may enter into one or more signed master services agreements, order forms, data processing agreements, business associate agreements, or other written agreements (collectively, a “Customer Agreement”). If these Terms conflict with a Customer Agreement, the Customer Agreement controls for that Customer and its authorized users. These Terms apply only to the extent a Customer Agreement does not address a subject.

Fees, subscription periods, renewals, service levels, support commitments, and commercial termination rights are governed by the applicable Customer Agreement. Nothing on the Website changes those negotiated terms.

2. Authorized enterprise access

Platform accounts are invite-only and are made available to workforce members and other users authorized by a Customer. The Services do not offer self-service purchasing or consumer accounts. You may use an account only for the Customer that authorized it and only within the role and permissions assigned to you.

You must provide accurate account information, keep credentials confidential, use reasonable safeguards for your account, and promptly notify Veriteos at contact@veriteos.com of suspected unauthorized access. You may not share credentials or permit another person to use your account. Customer administrators are responsible for managing their authorized users and access permissions.

3. Limited right to use the Services

Subject to these Terms and any Customer Agreement, Veriteos grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable right to access and use the Services during your authorized period of access solely for the Customer’s internal business purposes. Veriteos and its licensors reserve all rights not expressly granted.

4. Customer Data

“Customer Data” means data, content, records, and other information submitted to or made available through the Services by or for a Customer, including operational or healthcare data. As between Veriteos and Customer, Customer retains ownership of Customer Data.

Customer grants Veriteos a limited right to host, copy, transmit, transform, display, and otherwise process Customer Data only as reasonably necessary to provide, support, maintain, and secure the Services; comply with Customer’s documented instructions; and meet legal obligations. Customer represents that it has all rights, permissions, notices, and consents needed for Veriteos to process Customer Data as contemplated by the Customer Agreement and these Terms.

Veriteos may use information that is both aggregated and de-identified so that it does not reasonably identify a person or Customer to analyze, secure, and improve the Services and to develop operational benchmarks and insights. Veriteos will not attempt to re-identify that information. Veriteos will apply the de-identification standards required by applicable law and require any recipient to keep the information in de-identified form and not attempt to re-identify it. Any aggregation, de-identification, benchmarking, or service-improvement use involving PHI is permitted only when and to the extent authorized by the applicable BAA. Veriteos will not use identifiable Customer Data to train any artificial intelligence or machine learning model without separate written authorization from the Customer.

5. Protected Health Information

Customer may submit Protected Health Information (“PHI”) only when Veriteos and Customer have an applicable, signed Business Associate Agreement (“BAA”). Veriteos will process PHI as provided in that BAA and the Customer Agreement. If no applicable BAA is in effect, you must not submit PHI to the Services.

These Terms are not a BAA and do not replace a healthcare provider’s or health plan’s Notice of Privacy Practices.

6. AI-assisted features and human review

The Services may use artificial intelligence, machine learning, statistical methods, or rules-based automation to organize data, identify patterns, generate forecasts, or suggest operational actions. These features provide decision support only. Outputs may be incomplete, inaccurate, or unsuitable for a particular purpose and must be reviewed by qualified personnel with relevant context and authority.

The Services do not provide medical advice, diagnosis, or treatment and are not a substitute for professional judgment. Customer must not use an output as the sole basis for a decision that materially affects patient care, coverage, benefits, employment, or another person’s legal or similarly significant interests. Customer remains responsible for its decisions, workflows, and use of all outputs.

7. Acceptable use

You may not, and may not enable another person to:

use the Services in violation of law, regulation, a Customer Agreement, or another person’s rights;
submit PHI without an applicable BAA or submit Customer Data that Customer is not authorized to provide;
access another Customer’s data, account, or systems without authorization;
introduce malware, probe or circumvent security, interfere with the Services, or impose an unreasonable load on them;
copy, modify, sell, lease, sublicense, distribute, or create derivative works of the Services except as expressly permitted;
reverse engineer, decompile, or attempt to discover source code, underlying models, or non-public components of the Services, except to the limited extent applicable law prohibits this restriction;
use automated means to scrape or extract data from the Services without Veriteos’ written permission; or
use the Services or non-public outputs to build or train a competing product or service.

8. Third-party services and integrations

The Services may interoperate with services, data sources, or applications provided by third parties. Customer decides whether to enable an integration and authorizes Veriteos to exchange data with it as necessary to perform Customer’s instructions. A third party’s terms and privacy practices govern its services. Veriteos is not responsible for third-party services outside its control, but this does not limit obligations Veriteos has accepted in a Customer Agreement.

9. Intellectual property and feedback

Veriteos and its licensors own the Services, including their software, interfaces, documentation, designs, workflows, models, methods, and other technology, together with all related intellectual property rights. Customer’s ownership of Customer Data is not affected by this provision. Subject to the Customer Agreement, Customer may use reports and outputs generated for it for its internal business purposes, but receives no ownership of the underlying Services or Veriteos technology.

If you provide suggestions or other feedback, you grant Veriteos a perpetual, irrevocable, worldwide, royalty-free right to use and incorporate that feedback without restriction or obligation, provided Veriteos does not identify you or Customer publicly without permission.

10. Suspension

Veriteos may suspend or restrict access when reasonably necessary to address a security risk, prevent harm, comply with law, respond to a material violation of these Terms, or protect the Services or other customers. When practicable, Veriteos will provide notice and an opportunity to remedy the issue. Any suspension rights or procedures in a Customer Agreement control over this section.

11. Term and termination

These Terms apply while you access or use the Services. Your right to use the platform ends when Customer or Veriteos withdraws your authorization or when the applicable Customer Agreement ends. You may stop using the Website at any time. Upon termination, you must stop using the Services, but provisions that by their nature should survive will remain in effect, including provisions about ownership, data, disclaimers, indemnification, liability, and disputes. Customer Data return and deletion are governed by the Customer Agreement and applicable BAA.

12. Service changes

Veriteos may update, improve, add, or remove Service features from time to time. Material service commitments and remedies are governed by the Customer Agreement. Where no Customer Agreement addresses a change, Veriteos will use reasonable efforts to give advance notice of a material reduction in core functionality when practicable.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND EXCEPT FOR EXPRESS WARRANTIES IN A CUSTOMER AGREEMENT, THE SERVICES AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” VERITEOS AND ITS LICENSORS DISCLAIM ALL IMPLIED OR STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. VERITEOS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, COMPLETELY SECURE, OR SUITABLE FOR A PARTICULAR CLINICAL, OPERATIONAL, REGULATORY, OR BUSINESS DECISION.

14. Indemnification

To the extent permitted by law and except as otherwise provided in a Customer Agreement, Customer will defend, indemnify, and hold harmless Veriteos and its affiliates, officers, directors, employees, and agents from third-party claims, damages, losses, liabilities, costs, and reasonable attorneys’ fees arising from Customer Data, Customer’s misuse of the Services, or Customer’s material violation of these Terms or applicable law. If you use the Website outside a Customer account, this obligation applies to you only for claims arising from your unlawful use of the Website or material violation of these Terms. Veriteos will provide reasonable notice of a covered claim and reasonable cooperation at the indemnifying party’s expense. The indemnifying party may not settle a claim in a way that admits fault by or imposes an obligation on Veriteos without Veriteos’ written consent.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.

IF NO CUSTOMER AGREEMENT PROVIDES A DIFFERENT LIABILITY CAP, VERITEOS’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED FIFTY U.S. DOLLARS (US $50). IF A CUSTOMER AGREEMENT PROVIDES A LIABILITY CAP, THAT CAP CONTROLS. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED UNDER APPLICABLE LAW.

16. Governing law and courts

California law governs these Terms, without regard to conflict of laws rules. Any dispute arising out of or relating to these Terms or the Services must be brought exclusively in the state courts located in San Francisco County, California, or the federal courts located in San Francisco, California. Each party consents to the personal jurisdiction and venue of those courts. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

17. Changes to these Terms

Veriteos may update these Terms by posting the revised version and changing the “Last updated” date. If a change materially affects platform users, Veriteos will provide additional notice when required by law or a Customer Agreement. Changes apply prospectively from their stated effective date. Continued use after that date constitutes acceptance of the revised Terms, except where a Customer Agreement requires a different process.

18. General

These Terms and any applicable Customer Agreement are the entire agreement about their subject matter. If a provision is unenforceable, it will be modified only to the extent needed to make it enforceable, and the remaining provisions will continue in effect. A failure to enforce a provision is not a waiver. You may not assign these Terms without Veriteos’ written consent. Veriteos may assign them in connection with a merger, reorganization, sale of assets, or by operation of law. Headings are for convenience only.

19. Contact

Questions about these Terms may be sent to:
Veriteos, Inc.
contact@veriteos.com